What SMBs Want in a Cybersecurity Vendor

October 15, 2026

In recent Bredin research, 47% of SMBs cite total cost as an important factor when choosing a cybersecurity provider, making it the top consideration overall. However, cost matters much less as business size increases, while expertise and experience working with similarly sized businesses becomes more important. Ease of use and reputation also matter more to the largest SMBs.

What SMBs consider when choosing a cybersecurity provider

Bar chart comparing what very small, small and midsize businesses consider when choosing a cybersecurity provider. Cost matters most to the smallest businesses, while experience with similar-sized firms and reputation matter more to the largest.
(% who say each factor is important)

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